Why am I seeing the error 'Invalid QR code'?

If you encounter the error 'Invalid QR code' while installing your eSIM, it usually indicates that the eSIM has already been installed.

To confirm if your eSIM is already installed, you can:

IOS #

1. Go to Settings > Cellular

2. See if you have any new eSIMs

Samsung #

1. Go to Settings > Connections > SIM Card Manager

2. See if you have any new eSIMs

Pixel #

1. Go to Settings > Network and Internet > SIMs.

2. See if you have any new eSIMs

If you still can't find your eSIM please reach out to support!