For Samsung: How to fix a Roamify eSIM that isn't working

If your eSIM is installed but not connecting to the local network, follow these four simple steps!

Samsung

Step 1: Turn Data roaming ON

1. Go to Settings > Connections
2. Select Mobile Networks > Turn Data Roaming ON

Step 2: Manually select the Network

1. Go to Settings > Connections
2. Select Mobile Networks > turn off Automatic Network Selection
3. Manually select the required network (the network can be found on the product page)

Step 3: Turn off all other active SIMs/eSIMs

1. Go to Settings > Connections
2. Select SIM Manager > Turn off all other eSIMs/SIMs

Step 4: Restart your phone

1. Press and hold the power button, then restart

Important: Do not delete your eSIM during troubleshooting, as it will become invalid once deleted.

If connectivity issues persist after trying these steps, please contact our customer support through the website chat or the in-app chat available on our iOS or Android app.